





It took you two years to show me your old uniform. It was neatly pressed and carefully hung. Its fabric looked flat and creaseless . I watched your face and sensed the weight of the occasion. Your eyes acquired that far away clouded look. You were gone. It didn’t matter I could see the hills too. My heart sunk. I was never going to get you back again. I thought of your father and whether he beat you a lot. You wouldn’t let anyone in. Not even me.
Finding yourself out of job is not a pleasant experience but it can be a valuable lesson in how inefficient and misinformed the system is. Having always had a system phobia I found myself not at all reassured firstly by the lack of advice and secondly by the conflicting information dispensed by the local Job Centre and the Glasgow Call Centre. It took several attempts on my part to establish whether I actually meet criteria for Job Seekers’ Allowance in the first place.
The next step which is the completion of an application over the phone goes badly wrong however. In addition to the national insurance number and address details, which I have to have at the ready according to the website I also need to be able to hand over precise numbers with regards to expenses, previous employer addresses including fax numbers and post codes . All details which I do not have stored in my head. I get flustered, the man at the other end becomes tense and wants to hang up because they “have targets” apparently and the conversations are timed. This piece of information only adds to my stress and by the time I get to the voluntary work bit I want to hang up myself in order to stop the madness.
Things get worse. Later I find out the issue is whether my voluntary work would count as “actively seeking work”, the concept with which I am not that familiar and I find myself speechless at the agent’s argument that if they “allowed people to do voluntary work everyone would be working and claiming benefits”. Somehow we muddle through, but unaware that this is not allowed I ask for my initial appointment to be postponed to another day as I am due at work. This is a red flag to a bull as the call centre agent says he will have put notes into the system because he does not believe I will be fulfilling my obligations. I feel like a criminal. Okay, I say, “I will attend when you ask”.
The phone call has taken over an hour and in the end it goes nowhere because I am off to
A new week and a fresh attempt. I take a deep breath and call the local Job Centre yet again to double check with regards to my voluntary hours. They confirm it should count as actively seeking work. I feel relieved. I only have to convince the person at the other end that it is just that. So, I make myself a cup of tea, cross myself and dial. I get someone else this time. I feel better. “I just need to stay calm and not get upset due to the overwhelming helplessness.” We go through the process again, this time I have all the numbers and details ready. It goes smooth until we get to the dreaded voluntary work bit. Another deep breath. I feel I need to help the person at the other end understand the system he’s working for. I am calm, I try not to raise my voice. I explain what the job centre have told me. Finally, he gets it…” I will put a note into the system that your voluntary work should count as “actively seeking work”. I can’t believe it, I feel an unnecessary relief. I am still confused, but one battle has been won.
I can neither read nor write
I can neither speak nor be dumb
I cannot be a river nor a bridge
I cannot be anything
I am something else entirely
I am a fabric bridge over a chocolate water
I am a sky of green sponge
With wooden clogs as my clouds
When I smile the corners of my mouth droop
And when I laugh I cry
When I am sad I feel strong
Happiness makes me dizzy
And I spin in a candy floss spin
With my knees the weight of wet cotton wool
Equally powerless and connected